Privacy Policy

Last updated: October 2025

About Coakleys

Coakleys (“Coakleys”, “we”, “us”, or “our”) operates from 57 York Street, Unit 2, London, Ontario, Canada. For the purposes of applicable privacy laws (including PIPEDA in Canada and, where applicable, U.S. state privacy laws such as the CCPA/CPRA), Coakleys is the data controller of your personal information when you interact with us.

Contact (Privacy):
Email: gary_coakley@hotmail.com
Phone: (519) 439-6868 (Mon–Fri, 10:00 AM–4:00 PM EST)
Postal: Coakleys, Privacy Office, 57 York Street, Unit 2, London, ON N6A 1A6, Canada

Our Privacy Commitments

1) Transparency & Trust – We explain what we collect and why, and we only use your information when we have a lawful basis (including consent where required). Material changes will be communicated on this page (and, where appropriate, directly to you).

2) Protecting Your Personal Information – We apply administrative, technical, and physical safeguards and require our service providers to do the same. We keep personal information only as long as needed or as required by law and notify you and/or regulators of data incidents as required.

3) Respecting Your Rights – We honor your choices and legal rights, including access, correction, deletion (where applicable), objection/opt-out, and withdrawal of consent.

Scope of this Policy & Updates

This Policy explains how we collect, use, disclose, and transfer personal information across touchpoints—our website and digital channels (the “Platform”), in-store, by phone/email, via social media, or at events. Our Cookie Policy (below) explains how we use cookies and similar technologies.
We may update this Policy from time to time and will post revisions here.

Information We Collect

Information you provide (examples):

General/account details: name, address, email, phone, preferences, communication history, service history (e.g., repairs), order history.
Transactional & payment: billing/shipping address, delivery proof, limited payment info (processed by our payment provider).
Identification (limited/specific cases): e.g., ID to verify pickup/ownership for repairs or high-value items.
Correspondence & calls: messages and, occasionally, call/chat recordings for training, quality, and security.
Social & login: info you share via social logins or interactions on platforms (subject to your settings).
Surveys/feedback: responses and reviews.
Photos/measurements (repairs): images you submit for quotes; in-store photos for before/after documentation (with notice/consent where required).
Location data: if you enable location services (e.g., store finder).
CCTV: security footage in and around our premises.
Wi-Fi data: if you join our guest Wi-Fi (device/IP, time, location of access).

Automatically collected (cookies/tech):

Device identifiers, IP address, browsing data, and cookie/pixel information. See Cookie Policy below.

Information from third parties:

Social platforms, analytics, advertising partners, fraud-prevention services, publicly available sources—all consistent with your settings and the law.

Sensitive information:

If we ever request special-category data (e.g., accessibility needs for an event), we’ll provide enhanced notice and obtain explicit consent. If you volunteer such data, we’ll treat it as provided with consent unless prohibited by law.

How & Why We Use Your Information (Legal Bases)

Service & operations – to process purchases, repairs, mail-in services, quotes, pickups/returns, customer support, service notifications, cart/session reminders. (Contract; Legitimate Interests; Legal Obligation; Consent where required.)

Marketing & personalization – to send offers and news (email/SMS/phone/DM), tailor content/ads (including on social platforms), run look-alike/custom audiences. You can opt out anytime (see Your Rights). (Consent; Legitimate Interests.)

Accounts & records – to maintain records, prevent fraud, and fulfill tax/recordkeeping duties. (Contract; Legitimate Interests; Legal Obligation.)

Logistics & payments – to manage fulfillment, couriers, returns, and payments. (Contract; Legitimate Interests; Legal Obligation.)

Events & communities – to register attendees, manage appointments, capture promotional content with notice where applicable. (Contract; Consent; Legitimate Interests; Legal Obligation.)

Promotions – contests, giveaways, and surveys. (Contract; Legitimate Interests; Consent.)

Security & compliance – anti-fraud, sanctions screening where applicable, law-enforcement requests, CCTV security. (Legitimate Interests; Legal Obligation.)

Analytics & improvements – to operate, maintain, and secure our Platform, fix bugs, and improve services. (Legitimate Interests; Consent for cookies where required.)

Automated tools & profiling – limited use to tailor communications/ads and prioritize service requests. We use safeguards and offer opt-outs where required. (Legitimate Interests; Consent.)

Business administration and transactions – bookkeeping, audits, or in connection with a merger/acquisition. (Legal Obligation; Legitimate Interests.)

Material changes – if we introduce new purposes, we’ll notify you and obtain consent where required.

Cookie Policy (Summary)

What are cookies? Small files placed on your device to run the site, remember preferences, analyze traffic, and personalize ads/content.

Types we use:

Technical/Required – core functionality, security, checkout. (No consent required where strictly necessary.)
Functional – preferences (e.g., language). (Consent may be required.)
Analytics – site usage (e.g., Google Analytics). (Consent where required.)
Advertising – personalized ads and measurement, including social pixels (e.g., Meta). (Consent where required.)
Social – sharing/like buttons, embedded content. (Consent where required.)

Your choices: You can manage cookies via your browser settings and (where provided) our cookie banner. Industry tools include aboutads.info/choices and globalprivacycontrol.org. Note: disabling cookies can affect site functionality.

Third-party vendors: We may use Meta, Google, and similar providers. Their privacy practices apply to their services. Review their policies for details.

Sharing Your Information

We share personal information only as permitted by law and with safeguards:

Service providers (processors): payments, couriers, cloud/hosting, analytics, communications, marketing tools, fraud-prevention.
Affiliates: only if needed for operations and consistent with this Policy.
Regulators/law enforcement: where legally required or to protect rights/safety.
Business transfers: during mergers, acquisitions, or asset sales (with continuity of protections).
Social/advertising partners: for measurement and personalization where permitted/consented.

International transfers: Data may be processed outside your province/state/country. We use safeguards (e.g., contractual clauses) to protect transferred data consistent with this Policy and applicable law.

Retention

We retain personal information only as long as necessary for the purposes above (e.g., contract lifecycle + limitation periods), to meet legal obligations, or to resolve disputes. When no longer needed, we delete or anonymize it.

How We Protect Your Information

We implement technical and organizational measures (access controls, encryption in transit where applicable, secure storage, staff training). If you create an account, choose a unique, strong password and keep it confidential.

Your Privacy Rights

Your rights depend on your location and applicable law, but may include:

Access – request a copy of your personal information.
Correction – update incomplete/inaccurate data.
Deletion/Restriction – request deletion or limited processing (subject to legal exceptions).
Objection – object to processing based on legitimate interests and opt out of direct marketing at any time.
Portability – receive certain data in a machine-readable format.
Withdraw consent – where processing relies on consent, you may withdraw it at any time (does not affect prior lawful processing).

How to exercise: Contact us at gary_coakley@hotmail.com or (519) 439-6868. We may verify your identity (e.g., name, email, phone, address). We will respond within the timeframe required by law.

Children: Our Platform is not directed to children. We do not knowingly collect children’s personal information without parental/guardian consent.

U.S. State Disclosures

California (CCPA/CPRA)

Categories, sources, and purposes: See “Information We Collect,” “How & Why We Use,” and “Cookie Policy.” We do not sell personal information for money. We may share identifiers and internet activity with advertising/analytics partners via cookies/pixels (which may be deemed “selling” or “sharing” under CCPA).
Your CCPA rights: Access (twice/12 months), Correction, Deletion, Opt-Out of Sale/Sharing, and Non-discrimination.
How to opt out of cookie-based sharing: Use our cookie banner (where provided), adjust browser settings, or use Global Privacy Control (GPC). If you clear cookies or switch devices/browsers, reapply your choices.
Requests/Appeals: Use our contact details below. Verification may be required.

Other U.S. states (e.g., VA, CO, CT, UT, NJ, TX, NE, MD)

You may have similar rights (access/portability, correction, deletion, opt-out of targeted advertising). Use the same contact channels to submit a request or appeal a decision.

Contact Us

Questions, requests, or complaints about this Policy or cookies?

Privacy Contact
Email: gary_coakley@hotmail.com
Phone: (519) 439-6868 (Mon–Fri, 10:00 AM–4:00 PM EST)
Postal: Coakleys, Privacy Office, 57 York Street, Unit 2, London, ON N6A 1A6, Canada

If we cannot resolve your concern, you may contact the appropriate privacy regulator (e.g., the Office of the Privacy Commissioner of Canada or your provincial/US state authority).

Quick Opt-Outs

Marketing emails: Click Unsubscribe in our emails or email us.
Targeted ads (cookies): Adjust your browser settings, use our cookie banner (where available), or visit aboutads.info/choices and globalprivacycontrol.org.